User Friendly Budget
Q: I'm not receiving emails that I know were sent.
Q: I’m unable to access Staff eMail; I get the following message: “The Outlook Web App address https://exchange.acboe.org/owa is out of date.”
A: You will use a new log in page. From your School or District Homepage, click on ‘Log Ins’ and locate ‘Staff Outlook 365 E-Mail’
Q: Did my username and password change?
A: Your username will now be your full email address [e.g. firstname.lastname@example.org] and password remains the same
Q: Will I still be able to access work E-Mail from my phone?
A: Yes, however you will need to update the settings in your phone. Server will be: outlook.office365.com / username will be full email address / password is your password. Note, if you’re asked for ‘Account Type’ select ‘Exchange’.
Q: Why is my Outlook Client, on my computer, now asking for a password?
A: The system needs to authenticate and now sync with Office 365; please note you may need to enter your password twice**
Q: If you are still unable to connect to the Outlook Client, you may have Outlook 2010. The program will need to be updated to 2013, how do I do that?
A: Please contact the Data Center: Peggie Davis - x5059; Bill Morton - x5128; Tracy Slattery - x5052 to upgrade the Outlook client.