Frequently Asked Questions
Q: I'm not receiving emails that I know were sent.
- A: Check the folder labeled 'Junk'
- If you have received emails that should NOT be in Junk, 'right-click' and select the option 'Mark as not junk' then refresh your screen it will move to your 'Inbox'.
Q: Did my username and password change?
A: Your username will now be your full email address [e.g. firstname.lastname@example.org] and password remains the same
Q: Will I still be able to access work E-Mail from my phone?
A: Yes, however you will need to update the settings in your phone. Server will be: outlook.office365.com / username will be full email address / password is your password. Note, if you’re asked for ‘Account Type’ select ‘Exchange’.
Q: Why is my Outlook Client, on my computer, now asking for a password?
A: The system needs to authenticate and now sync with Office 365; please note you may need to enter your password twice**
Q: If you are still unable to connect to the Outlook Client, you may have Outlook 2010. The program will need to be updated to 2013, how do I do that?
A: Please contact the Data Center: Peggie Davis - x5059; Bill Morton - x5128; Tracy Slattery - x5052 to upgrade the Outlook client.
Q: I don’t see all of the emails received [Note: top of the inbox shows ‘Focused’ and ‘Other’].
A: The default setting is for a ‘Focused’ inbox, to turn this off to see your full inbox: Click on ‘Filter’ and then click ‘Show Focused Inbox’ to uncheck this option.
Q: I don’t see the folders that I had with my Exchange eMail account.
A: Look for ‘Folders’ > under that look for ‘More’ > click on ‘More’.